American Journal of Intelligent Systems

American Journal of Intelligent Systems is a peer reviewed journal in the field of intelligent systems and applications. The aim is to provide a common scientific forum for all the different disciplines contributing to this area, ranging from the social, human and computer sciences to the analysis and application of information technology.

Priyanka Kuvalekar

Senior UX Researcher, Microsoft, USA

Research Areas

User Experience, Human Computer Interaction (HCI), User Research, Artificial Intelligence, Enterprise Collaboration Platforms, Accessibility for Digital Products, AI for Digital Platforms, User Experience Evaluations

Education

2018-2019Master of Science - User Experience and Interaction DesignThomas Jefferson University
2012-2017Bachelor's of ArchitectureSavitribai Phule Pune University

Experience

April 2025 - PresentMicrosoft - Senior UX Researcher for MS Teams Calling and AI
Oct 2021 - April 2025Cisco - UX Researcher for Webex Collaboration Suite
July 2021 - Oct 2021Global Payments Inc. - UX Researcher
Jan 2019 - July 2021Korn Ferry - UX Researcher
Sept 2025 - PresentWomenTech Network Founding Member

Academic Achievement

*Note these are high level Professional Achievements
1) Leads UX research strategy for Microsoft Teams Calling and its AI-powered features, directing studies from early exploration through live-product evaluation and guiding decisions across 30+ design, product, and engineering partners.
2) Led research for Webex App experiences (Webex Meetings, Webex Messaging, and Core App features), using strategic and tactical research methods to impact product direction and shape roadmaps. Identified and drove research priorities, educated stakeholders on research processes, and guided designers on designer-led testing. Co-led Accessibility Research and ran Fast Feedback Sessions with People with Disabilities (PwD) to test multiple Webex products.
3) Led generative research and early-stage design concept testing with 10+ subject matter experts, gathering feedback on a Merchant Portal Dashboard experience, contributing to the redesign and development of Merchant Portal.
4) Led qualitative and quantitative research for 4 Human Resources (HR) products as a mixed-method researcher.

Membership

WomenTech Founding Member
AI Snack Club Founding Member
ACM - Association for Computing Machinery
Entrepreneurship Leadership Network
California Management Review (CMR) - Peer Reviewer

Publications: Journals

[1]  Dzone: https://dzone.com/articles/ux-research-in-agile-product-development-making-ai
[2]  DZone: https://dzone.com/articles/ux-research-in-the-age-of-ai-from-validation-to-an
[3]  Dzone: https://dzone.com/articles/rapid-prototyping-multimodal-ai-agents-enterprise
[4]  HackerNoon: https://hackernoon.com/ux-research-for-agile-ai-product-development-of-intelligent-collaboration-software-platforms
[5]  HackerNoon: https://hackernoon.com/evolving-ux-research-methods-for-ai-agents-in-enterprise-collaboration
[6]  InfoWorld: https://www.infoworld.com/article/4147162/why-ai-evals-are-the-new-necessity-for-building-effective-ai-agents.html

Publications: Conferences/Workshops/Symposiums

[1]  GraceHopper Celebration 2025 Industry Expert Speaker - Senior Advanced Presentation
[2]  University of Washington Global Innovation Exchange (GIX) 2026 - Industry Expert Speaker
[3]  University of Washington Women in UX 2026 - Industry Expert Speaker
[4]  University of Washington Human Centered Design and Engineering (HCDE) - Industry Expert Speaker
[5]  WomenTech Global Conferences 2024, 2026 - Industry Expert Speaker